Returns & Exchanges
At Mars by GHC, we are committed to your wellness journey and offer a hassle-free 30-day return policy for unused and unopened products. If you are not completely satisfied with your purchase, we will ensure a smooth exchange or refund process to maintain your peace of mind.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 30 days of delivery.
Quality Inspection
Ensure the products are in their original packaging with all seals intact; our team will review your request and provide a return authorization within 24-48 hours.
Pack and Ship
Securely pack the items and use the prepaid shipping label provided by our support team to drop off the package at your nearest authorized courier point.
Refund Processing
Once our warehouse receives and verifies the returned items, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing